Replacement & Refund Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at firstname.lastname@example.org and we’ll make it right!
1- Our replacement/refund request policy lasts 7 days after you receive the package. If 7 days have gone by since the package was delivered, unfortunately we can’t offer you a replacement or refund. Placing an order means that you accept all the terms mentioned below.
2- Return & Extchange : At this time we do not offer Return in any case, we just offer replacement If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.
3- Replacement/Refund conditions : Due to the nature of our production process ( made-to-order ) and the fact that some products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is :
- Significantly different from the description or the preview shown to you.
- Damaged due to the fault of our factory or the carrier.
- Not what you ordered.
- Item never arrived.
Please be noted that we typically DO NOT accept refunds or replacement due to customer’s mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Unreceived package because of insufficient or wrong address provided at checkout.
Please review your order carefully before you check out to ensure your order / shipping address are correct.
4- To file a claim : please send us an email to email@example.com and include the following information (this is a must):
- Order number
- Video or photo of the defective product.
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem.
- Full delivery address.
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional costs. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
Customer service is our #1 priority and we will do whatever we can to take care of you. If there are any other questions or need support about your order don’t hesitate to contact us.
Thank you for your understanding and support, We appreciate you!